IT Service Management (ITIL)

Course Overview

IT Service Management (ITIL) is a leading framework for enhancing the management of IT services and improving service delivery efficiency. This training program focuses on the principles of ITIL and best practices in IT service management, helping participants understand how to apply these principles to enhance IT service quality within organizations. The goal of the program is to equip participants with the knowledge and skills necessary to effectively implement ITIL and achieve optimal outcomes in IT service management.

Course Objectives

Understand ITIL Principles: Learn the fundamental principles of ITIL and the significance of IT service management.
Apply Best Practices: Acquire skills to implement ITIL best practices to improve service quality and efficiency.
Manage Service Lifecycle: Understand how to manage the service lifecycle, including service design, transition, operation, and improvement.
Achieve Service Excellence: Learn how to enhance performance and achieve excellence in IT service delivery.

Target Audience

IT Managers: Individuals responsible for overseeing IT operations and services, looking to enhance their management skills and service delivery.
Service Desk Professionals: Staff working on the front lines of IT support who want to improve their understanding of service management best practices.
IT Service Managers: Professionals focused on improving IT service quality and efficiency through the implementation of ITIL principles.
Project Managers: Individuals managing IT projects who need to integrate service management practices into their workflows.
System Administrators: IT professionals seeking to understand how ITIL can optimize their service delivery and operational processes.
Business Analysts: Professionals who analyze business needs and IT requirements, looking to align IT services with organizational goals.
Quality Assurance Teams: Individuals focused on ensuring high standards in IT service delivery and looking for frameworks to improve service quality.
IT Consultants: Advisors who assist organizations in implementing ITIL and improving their IT service management practices.

Course Modules

Understanding ITIL Principles

Basic ITIL Principles: Get acquainted with the concept of ITIL and its fundamental importance in IT service management.
The Full Framework: Study the different components of the ITIL framework and how to apply them within organizations.
Benefits of ITIL: Understand how ITIL can improve service management, reduce costs, and increase customer satisfaction.

Applying Best Practices

Service Management Best Practices: Learn how to use ITIL best practices in managing IT services effectively.
Problem and Incident Management: Understand how to handle problems and incidents to ensure service continuity.
Change Management: Acquire skills to manage changes effectively while minimizing risks.

Managing the Service Lifecycle

Service Design: Learn how to design IT services that meet business needs.
Service Transition: Understand how to transition new services into the operational environment.
Service Operation: Acquire skills to manage daily service operations effectively.
Service Improvement: Learn how to implement continuous improvements to ensure service quality.

Achieving Service Excellence

Performance Measurement: Understand how to measure IT service performance using key performance indicators (KPIs).
Gap Analysis: Learn how to analyze gaps and improve processes to achieve excellence.
Improvement Strategies: Develop strategies for ongoing improvement in service delivery.

Instructor

Name: Haitham Al Turki

Specialization: Financial Consulting, Accounting, Auditing, and Corporate Governance

Certificates: Member of the Egyptian Society of Accountants and Auditors (ESAA) Certified Corporate Governance Professional (CCGP) Member of the Egyptian Tax Association Expert in International Financial Reporting Standards (IFRS)

Core Programs Trained: International Financial Reporting Standards (IFRS 9, 15, 16, 17) Role of Board Members in Governance and Risk Management COSO Internal Control Framework

Bio: Haitham Al Turki, a certified expert in accounting, auditing and corporate governance with over 20 years of experience in Egypt and the Gulf region. He has held leadership positions in prestigious financial institutions, and has delivered specialized training courses to institutions such as the National Bank of Kuwait, the Financial Regulatory Authority, and the Arab Academy for Management. He is distinguished by his expertise in international standards and restructuring financial institutions to achieve the highest levels of efficiency and compliance.

Languages: English
Program Levels: intermediate to advanced
Venue: Company Headquarters
Hours: 20
Location:

Price: $1500.00